Returns & FAQ
Everything you need to know about buying from Merkly Direct on Amazon.
Our Return Policy
All sales through Merkly Direct are final. We do not accept returns or exchanges on any items we sell.
Our inventory consists of general merchandise sourced from wholesale suppliers. Because of the nature of this merchandise, we are unable to offer returns or refunds once an order has been placed and fulfilled.
We strongly encourage buyers to review all product listings, photos, and descriptions carefully before purchasing. If you have questions about a specific item, please contact us before buying.
Amazon A-to-Z Guarantee
While Merkly Direct does not accept direct returns, all purchases made through Amazon are covered by Amazon's A-to-Z Guarantee. If your item arrives damaged, defective, or significantly not as described, you may be eligible to file a claim directly with Amazon. We cooperate fully with all Amazon buyer protection processes.
Frequently Asked Questions
Common questions from Merkly Direct buyers.
Still have questions?
Reach out through Amazon messaging on your order, or contact us directly through our website.